Client testimonials

Very friendly staff. Excellent service. JB

My spectacles were back within two days. Very impressive. CD

Very friendly staff. Very good service. LC

Very good service. ED

Very good service, the best I have had. GL

Always willing to go the extra little bit to keep the customer happy. MS

Very good service and extremely friendly staff. Anon

Excellent service from all. Thanks. MR

It's nice to have an excellent service no matter what kind of glasses you want or how fast you want it. NS

Very good service. ZR

Excellent service. Thank you. SR

Excellent service and every time good advice. Thanks. NL & RL

Very good service. RT

Staff very friendly and helpful. JL

Staff extremely helpful. Nothing is a problem to them. Thank you. JB

Very happy to assist even when you drop in unannounced. Thank you. BG

Hear hear to all of the above comments! SW

All my family come here and we are all very happy with service. MH

Back in with mangled specs! Nothing too much trouble, very grateful. BG

Excellent service. SB

Nothing is a problem to the staff, they are happy to assist you at all times. AS

Very friendly and helpful staff. JP

Excellent service. JP

Excellent service by Sabira Bhutan. Very helpful staff. Thank you. SR

First visit - courteous service, efficient and pleasant. Will come again. MB

Efficient and punctual. Lovely smell. Anon

Very approachable team. Wonderful, prompt first aid for damaged spectacles. RJ

Staff very friendly, excellent service. SB

Brilliant opticians! I hate having my eyes tested, I would prefer to give birth. Very helpful staff and fab glasses. Thanks. SH

Extremely efficient and very quick! Excellent welcome and customer service throughout. I visit every year now and approach never varies. RJ

We have always had excellent service over the years at this optician's. Mr. Bhojani has always been brilliant with my son, he explains everything to him and listens too. JM

I love your opticians, superb behaviour from staff. I like the music. I found the leaflets very helpful and LOVE my Playboy glasses! Innit, they are wicked. ZA

Like the staff, I chose something that was completely different. All my family come here and all the time we get positive behaviour. Thank you so much! NL

Excellent service, good choice of frames. Will recommend to all my friends. TP

I think the optician is nice. The glasses are like kinda cool, the ones I've had are really diddee and that's coming from a 12 year old. See ya! til next time. AL

The glasses are really nice. See you next time. Morgan

Many thanks for giving me the opportunity to see you at such short notice and explaining everything so well. It is very much appreciated. Thanks once again. MP

I was going to have to pay 70.00 for my glasses with my NHS voucher at another optician's. I came to Visual Answers after I was recommended by someone. It only cost me 10.00 saving me 60.00. I'll be coming back next year! JA

Had a field test done. Very happy with the staff and the service received. Many thanks. JA

Excellent service, very helpful and very kind. Mrs. F

Mr. Bhojani and Joanne have given me and my husband excellent service over the past several years. Mrs. F

Thank you for your help this morning. You certainly conducted the most thorough eye examination I have ever had, and reassured me about the visual disturbances and possibility of macular degeneration. I thought you might be interested to know that I have just spoken to my mother, who has been using MacuShield since last November, and reports a recent noticeable improvement in her eyesight. She is not sure whether this is the effect of the Macushield, or of some old spectacles she found recently and has started to wear again. Whatever the reason, she is now able to read a little, and to write her own shopping list. This has given her morale a huge boost, so we are very grateful to you for telling us about this product. I shall need to get a further 3 months' supply from you in March, prior to my April visit to France. Given her age (92) and her weak heart, I think it better only to buy one pack at a time.

Thanks again for all your advice and help

All the best


Thank you so much for all your kind attention and help you have given to my mother. Excellent service. BT

My most grateful thanks for your excellent help always, especially in my emergency at Christmas. The best service I've ever had. Mrs. B

I was very impressed with the way they dealt with my problem. I brought my specs in on 21/12/07 with both specs were broken and I needed them for 26/12/07 and they took the trouble of ringing around and my specs were ready on the 24/12/07. Fantastic, I will stay with you forever. EH

Lovely shop, have bought two pairs of glasses from the shop in Barrow. Lots of people see my glasses everyday and love them so I recommend them all the time. JG

Gosh, the first shop that I have found any frames I like. In fact, five pairs and I'd like all of them. Very helpful. GW

Now we are glam! JC

I came into the practice with a residents frame that he broke after a fall and broke his arm. Keeley was very helpful and repaired the specs for me. Just wanted to say thank you. Anon

I am very pleased with the service and care received. JT

We have had a very efficient service. Very friendly. WM

Really pleased to find this opticians. Phoned and initially spoke to Pat. Pat was extremely helpful, even phoned Barrow on Soar to make me an appointment and phoned me back to confirm this. Great optician, really pleased to find them again and great staff. My husband will be a future client as I hope many of my friends and work people will be. I will be recommending this opticians to everyone. Many thanks. First class. JN

Thank you so much for the care you have shown in finding a suitable contact lens for me and for the friendly and helpful manner of your staff on my numerous visits. I shall certainly continue to have no hesitation in recommending your practice to anyone. Once again, many thanks. MH

Very helpful and friendly. AW

Yet again, excellent service for an 'awkward' customer. SB

I would just like to say that your extremely nice ladies on the reception are magnets!! They are so pleasant, helpful and understanding to us and it was because of them that I changed my opticians. Anon

Thank you so much for the care and effort with the problem I had. You were all so kind and helpful. I had expected a fraught exchange but how wrong I was. Thanks thanks thanks. JL

Very friendly and good service. Eye exam was excellent. Would recommend to come here. YP

Great service, Mr Bhojani was very friendly! Jo couldn't help enough!! Matt

Thank you to "two Jo's" for all their help and consideration, it's been a great pleasure to 'shop' here. Anon

I cannot begin to praise the staff and service. They have all done their best to help me out of trouble when I have had accidents with my spectacles! Jo - who has usually been the assistant that I have seen has been particularly helpful and kind and I appreciate her very much! I will be recommending Visual Answers to all my family and friends! Thank you Visual Answers! GM

Just a short one to say how satisfied I am with the service and treatment from the staff. The word is faultless. No hesitation in recommending Visual Answers to anyone. AS

I will certainly recommend the service I have received here. I came back a few times as I was unsure of the particular lens style and each time I was met with a smile and lots of patience. I'll be back! Anon

Was such a nice and relaxed atmosphere. Felt that I was given special treatment even though I'm sure the same service is given to all. I will come to this opticians in future for all eye care. Thank you for the help and support. Even the children enjoyed the toys. CG

Really pleased with my new Prada spectacles. Have had lots of really nice comments and I love them. AH

Jo you are a genius! Mind reading, efficiency, what can I say. Three days from testing to delivery - they look spectacular. Thanks. JL

Thank you so much, James can see the world now. SW

The care and attention given to both my husband and myself has been second to none. We are moving house but going to miss you all very much. I can't thank you all enough. You're wonderful. PA & KA

I would like to say thank you very much for your wonderful service and pleasant staff. Keep up the good work. Once again many thanks. UW

I appreciate what has been done for me this morning. GRB

Once again thank you all so much for your excellent customer service and assistance. It has been a pleasure to come here! JST

Thank you for all the trouble you have gone to to sort out contact lenses for me. It is really appreciated. Thank you also for the kind and friendly way I have been treated by your staff. MH To the very kind person who gave me my first wedding gift - sight! Thank you for being so thoughtful on the morning of August 3rd, I really don't know what I would have done otherwise. Kind regards. MW I came into your shop/branch before Xmas having lost one of the nose pads on my reading glasses. I had purchased these glasses from Vision Express (Shires Leicester) so it wasn't easy to just nip back/pop in when I work full-time. Jo was very helpful, she was more than obliging in there being no problem for her to replace the nose pad while I waited but suggested that it would be in my best interest to go back to Vision for a total new replacement due to there also being a chip at the bottom of one of the lenses. I took her advice and yes, 'Vision' replaced my glasses. Yesterday I decided to call in to see you again and asked if I could be fitted in for an eye test today as I'd been bought some 'New' frames for Xmas from 'Vision' again. Again both Jo and Ian went out of their way to give me five star customer service and slotted me in today for my 2.20pm appointment. Jo has also seen my new frames and offered me a deal - were I to take them back, she could get me the same glasses at only 10 difference but with the lenses included!! I will have no hesitancy in taking my new frames back to 'Vision' now and am purchasing the same from yourselves. I only moved to the village in July 07 and how lovely to be able to get my eyes sorted locally and with such wonderful reception and service. JCE

I came in as my opticians closed and was treated very well. Had my glasses fitted properly. I am very happy with the service I received. Thank you. CP

Thank you very much for your kind attention and service. MB

I would like say that I was very impressed with both the professionalism and level of personal service of the entire team at Visual Answers. The team spent quality time with me and I felt a very valuable customer - thank you very much - I will be recommending you! I would also like to say that the wide selection of frames, especially designer frames, was fantastic! There is a lot of choice, more so than High Street retailers, and at a very competitive price. See you again! JC

I was very satisfied with the attention I received at both Quorn (eye test) and Barrow (fundus camera) and feel confident that any problems I might have with my eyes will be dealt with in a professional and sympathetic manner. JP

Always a pleasure to come here - good service and very friendly. JF

I just have to say I have never had such a good consultation. Many thanks. AC